The tuning phase covers all post-deployment activities. This includes adjustments to the application based on surveys, call log analysis, end-to-end call monitoring, and A/B testing. Application adjustments of interest to VUI designers include changes to the call flow, grammars, and the prompts and messages (Guinn, 2010).
Guinn, I. (2010). You can’t think of everything: The importance of tuning speech applications. In W. Meisel (Ed.), Speech in the user interface: Lessons from experience (pp. 89–92). Victoria, Canada: TMA Associates.
Surveys
See Surveys.
Call log analysis
See Monitoring Production Data.
End-to-end call monitoring
See Call Recordings.
A-B testing
See A-B Testing.
References
Guinn, I. (2010). You can’t think of everything: The importance of tuning speech applications. In W. Meisel (Ed.), Speech in the user interface: Lessons from experience (pp. 89–92). Victoria, Canada: TMA Associates.